Return & Exchanges
RETURNS AND EXCHANGES
UNIFORM accepts returns and/or exchanges within 14 days from the date you received your order. Any unwanted items must be shipped/postmarked within 14 days of receipt. You must return the items in an unused condition and UNIFORM will only accept returns if labels and original packaging are fully intact.
You are able to exchange your item(s) into a different item of the same value upon receipt of returned items are presented. However, this is based on the stock availability of the specific item. Exchanges are shipped back to the customer free of charge. Should you be interested in a different item, please return your item(s) to UNIFORM and simply purchase the desired piece at www.itsuniform.com.
UNIFORM is not responsible for the damage or loss of any items during transit back to the UNIFORM office. The return shipping fee is not covered by UNIFORM, therefore the customer is responsible for covering the shipping fee. If you wish to return or exchange an item, you can request a return authorization by contacting us at email@example.com. Please make sure to state your order number and the name of the item you wish to return. Once you have received confirmation from us, please send the package to the address below.
Quality and guarantee
If you receive a faulty and/or damaged item, you must contact us within 7 days of receipt. UNIFORM’s quality guarantee only covers manufacturing defects. UNIFORM cannot be held responsible for defects due to failure or damage caused by improper use or carelessness (e.g. scratches on the bottle caused by sharp objects), defects and damage due to normal wear/tear and aging.
Receiving a refund
Your refund will be credited through the original purchaser’s payment method. UNIFORM will issue a full refund if the complete order is returned. Please note that UNIFORM will not refund the return shipping fee. In case we receive a written notice and proof of return within 14 days upon arrival, UNIFORM will issue a refund at the latest on day 14. Please note that UNIFORM will not refund additional duties, taxes, or any additional charges, that may occur for orders outside of the European Union. Shipping costs for uncollected packages will not be refunded.